Support

Check your spam or junk folder, and that the email address is spelled correctly. You can request a new code after a minute. If it still does not arrive, write to support@rahapay.app.

During the pilot, you top up at the school. The amount appears in the app instantly. Card and Apple Pay top-ups in the app will follow after the pilot.

Each child has a daily limit, SAR 20 by default. Change it from the child's profile. You can also set a per-purchase limit. Limits reset at midnight Riyadh time.

Open the child's profile and switch Pause payments on. The child cannot pay until you switch it off.

Ask the student to try again with a relaxed, open palm. If it still fails, canteen staff can complete the purchase by looking the student up by name. If it keeps happening, tell the school so the palm can be re-enrolled.

In the app go to Settings, then Delete account. Any remaining balance is refunded through the school canteen first. Deletion removes your profile and your children's profiles.